STANDARD TERMS AND CONDITIONS
1.1. To obtain permission for use of any content on this site please contact management via email on: firstname.lastname@example.org
1.2. All moral rights of Mentpro (Pty) Ltd T/A Mentpro (hereinafter referred to as “Mentpro”) and its employees/agents are reserved.
1.3. Mentpro does not accept any liability for illegal, defamatory or obscene content.
1.4. Users are encouraged to inform Mentpro of any content that may be offensive or illegal.
2. PROPERTY RIGHTS
2.1. Every element present on this website is the property of Mentpro and cannot be copied, used, distributed, duplicated or modified without the written consent of the management of Mentpro.
3. ELECTRONIC COMMUNICATIONS
3.1. When a user Mentpro (https://mentpro.co.za/) or sends e-mails to Mentpro, that user consents to receive communications from Mentpro electronically and agrees that all agreements, notices, disclosures and other communications sent by Mentpro satisfies any legal requirements, including but not limited, to the requirement that such communications should be "in writing".
4.1. No person, business or web site may link to any page on this site without the prior written permission of Mentpro. Such permission could be obtained from the person referred to in clause 1 hereof. This clause does not apply to parties that have entered into e-trader agreements with Mentpro.
4.2. Hyperlinks provided on this site to non- Mentpro sites are provided as-is and Mentpro does not necessarily agree with, edit or sponsor the content on such web pages.
5.1. No person, business or website may use any technology to search and gain any information from this site without the prior written permission of Mentpro. Such permission could be obtained from the person referred to in clause 1 hereof.
6.1. Neither Mentpro nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website. Furthermore, Mentpro makes no representations or warranties, implied or otherwise, that, amongst others, the content, images and technology available from this website are free from errors or omissions or that the service will be 100% uninterrupted and error-free. Users are encouraged to report any possible malfunctions and errors to the person referred to in clause 1.
6.2. This web site is supplied on an "as is" basis and has not been compiled or supplied to meet the user’s individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with Mentpro that the service available from and through this website will meet the user’s individual requirements and be compatible with the user’s hardware and/or software.
6.3. Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of Mentpro and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.
6.4. All items purchased from Mentpro are made pursuant to agreements with shipping and delivery agents and risk of loss pass from Mentpro to such agents upon delivery of any item to such carrier.
6.5. Neither Mentpro nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this web site.
7.1. The price of each product is displayed with the product, in the event of a product being on special, this price will be displayed.
7.2. All prices are quoted in South Africa Rands (ZAR)
7.3. All prices on the website include VAT at the rate of 15%.
7.4. Prices are only valid on the website https://mentpro.co.za/.
7.5. Prices on the website are based on supplier recommended selling prices.
7.6. Shipping costs are calculated in accordance with the region of delivery and is calculated by the weight of each product.
7.7. Time-based pricing is only available for the times stipulated by Mentpro adverts and as displayed on the website – any purchases done outside of such times, will not be honoured at the special pricing.
7.8. Time-based pricing time logic is based on the time of the device that the website runs on, and might differ from the user’s times.
7.9. EO&E – Errors Omissions & Excepted – all precautions will be taken to provide correct pricing and images on this site, however, in the event that an error does occur, no liability can be held against the company to provide such products at such pricing.
8.1. Payfast Payments
8.1.1. At the time of placing the order, the transaction details are presented to Payfast ™and an authorisation is obtained for the amount of the order.
8.2. Note that, to protect its own and the interests of customers, Mentpro scrutinizes all transactions very carefully to prevent attempted fraud and a transaction may be refused if Mentpro is not satisfied with its legitimacy.
8.3. The following transactions are accepted on our website: Payfast / EFT Electronic Bank Transfer.
9. AGREEMENT OF SALE
9.1. An agreement of sale between Mentpro and a user only comes into effect if and when:
9.1.1. A payment authorisation is received from the issuing bank; or
9.1.2. A deposit of an electronic transfer is reflected on the Mentpro bank statement (and only if such payment is received within 5 (five) working days after completion of the purchase cycle; or
9.1.3. A direct deposit is reflected on the Mentpro bank statement (and only if such payment is received within 5 (five) working days after completion of the purchase cycle
9.1.4. Mentpro reserves the right to refuse to accept and/or execute an order without giving any reasons. Mentpro also reserves the right to cancel orders in whole or in part as circumstances dictate. Mentpro shall only be liable to refund monies already paid by the user.
9.2. Mentpro shall take all reasonable efforts to maintain correct prices. However, should an error occur and items are offered at incorrect prices, Mentpro will not be obliged to sell goods at such incorrect prices and shall only be liable to refund monies already paid by the user.
9.3. All software purchased at Mentpro are intended for domestic use unless otherwise stipulated. Should it be used for commercial/industrial purposes, all warranties on the software will be forfeited.
9.4. All exchanges for will be done in line with the terms of the CPA. The supplier may inspect the item to establish the cause of the problem or use of licences issued.
10. STOCK AVAILABILITY
10.1. Stocks of all goods on offer are limited. Mentpro shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, Mentpro shall only be liable to refund monies where it is unable to fulfil orders at advertised prices.
11. SPECIAL OFFERS
11.1. Mentpro shall not be liable for the sale of items at lower prices if such prices were increased and users and/or purchasers could not, for whatever reason, conclude an agreement of sale while such prices remained low.
12.1. Should Mentpro supply the incorrect product or if the product is damaged or faulty or a licence is invalid, Mentpro shall exchange the product or licence for a new one, provided that the licence issued by our sales team has not already been used. Should the licence be used for any reason whatsoever, Mentpro reserves the right to deny refund of the product.
12.2. Mentpro (Pty) Ltd T/A Mentpro work on seven-day refund policy.
12.3. Cash refunds will not be given, and any monies due will be paid back into the user’s bank account.
12.4. All exchanges will be done in line with the terms of the CPA. The supplier may inspect the item to establish the cause of the problem but may not repair a significant problem without agreement to same.
12.5. Refunds are completed within 7-14 working days from date of agreement between the web administration and customer.
13. GOVERNING LAW
13.1. This site is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law.
14.1. Mentpro (Pty) Ltd T/A Mentpro may use your information to contact you about promotions and special offers. You are entitled, at any stage, to opt-out of this service. We do not sell or rent personal information about individual members (such as name, address, email address, telephone or fax number) to third parties. Mentpro (Pty) Ltd T/A Mentpro may disclose personal information in response to a specific request by a law enforcement agency, subpoena, court order, or as required by law.
15.1. The user agrees and warrants that its log-in name and password shall:
15.1.1. be used for persona use only; and
15.1.2. not be disclosed to any third party
15.2. The user allows Mentpro to take all reasonable steps to ensure the integrity and security of the Mentpro website and back-office applications.
15.3. Any person that delivers or attempts to deliver any damaging code to this website or attempts to gain unauthorised access to any page shall be prosecuted and civil damages shall be claimed in the event that Mentpro suffers any damage or loss.
15.4. Mentpro does not accept Credit / Debit Card details on its site – All card transactions are processed through Payfast only.
16. CHANGES TO AGREEMENT
16.1. Mentpro may, in its sole discretion, change this agreement or any part thereof at any time without notice.
17.1. In the event of any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this agreement, and not solved between the user and Mentpro, shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa.
18.1. Mentpro chooses its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communications of whatsoever nature, 2 Coetzer St, Greenside, Randburg, 2034, South Africa.
19. GENERAL INFORMATION
19.1. Mentpro operates out of Mentpro (Pty) Ltd T/A Mentpro.
19.2. Your privacy is very important to Mentpro and therefore any information you provide to us is stored on a secure server.
19.3. Mentpro may use your information to contact you about promotions and special offers. You are entitled, at any stage, to opt-out of this service. We do not sell or rent personal information about individual members (such as name, address, email address, telephone or fax number) to third parties.
19.4. Mentpro may disclose personal information in response to a specific request by a law enforcement agency, subpoena, court order, or as required by law.
20. IMAGES & PRODUCTS SPECIFICATIONS
20.1. All products shown are for display purposes and product specifications may differ from actual products issued / licenced. All product, product specifications and data are subject to change without notification to improve reliability, function or design or otherwise.