STANDARD
TERMS AND CONDITIONS
1. COPYRIGHT
1.1.
To obtain permission for use of any content on
this site please contact management via email on: info@mentpro.co.za
1.2.
All moral rights of Mentpro (Pty) Ltd T/A
Mentpro (hereinafter referred to as “Mentpro”) and its employees/agents are
reserved.
1.3.
Mentpro does not accept any liability for
illegal, defamatory or obscene content.
1.4.
Users are encouraged to inform Mentpro of any
content that may be offensive or illegal.
2. PROPERTY RIGHTS
2.1. Every
element present on this website is the property of Mentpro and cannot be copied,
used, distributed, duplicated or modified without the written consent of the
management of Mentpro.
3. ELECTRONIC COMMUNICATIONS
3.1. When
a user Mentpro (https://mentpro.co.za/) or sends e-mails to Mentpro, that user
consents to receive communications from Mentpro electronically and agrees that
all agreements, notices, disclosures and other communications sent by Mentpro
satisfies any legal requirements, including but not limited, to the requirement
that such communications should be "in writing".
4. HYPERLINKS
4.1. No
person, business or web site may link to any page on this site without the
prior written permission of Mentpro. Such permission could be obtained from the
person referred to in clause 1 hereof. This clause does not apply to parties
that have entered into e-trader agreements with Mentpro.
4.2. Hyperlinks
provided on this site to non- Mentpro sites are provided as-is and Mentpro does
not necessarily agree with, edit or sponsor the content on such web pages.
5. SPYWARE
5.1. No
person, business or website may use any technology to search and gain any
information from this site without the prior written permission of Mentpro.
Such permission could be obtained from the person referred to in clause 1
hereof.
6. DISCLAIMER
6.1. Neither
Mentpro nor any of its agents or representatives shall be liable for any
damage, loss or liability of whatsoever nature arising from the use or
inability to use this website or the services or content provided from and
through this website. Furthermore, Mentpro makes no representations or
warranties, implied or otherwise, that, amongst others, the content, images and
technology available from this website are free from errors or omissions or
that the service will be 100% uninterrupted and error-free. Users are
encouraged to report any possible malfunctions and errors to the person
referred to in clause 1.
6.2. This
web site is supplied on an "as is" basis and has not been compiled or
supplied to meet the user’s individual requirements. It is the sole
responsibility of the user to satisfy itself prior to entering into this
agreement with Mentpro that the service available from and through this website
will meet the user’s individual requirements and be compatible with the user’s
hardware and/or software.
6.3. Information,
ideas and opinions expressed on this site should not be regarded as
professional advice or the official opinion of Mentpro and users are encouraged
to consult professional advice before taking any course of action related to
information, ideas or opinions expressed on this site.
6.4. All
items purchased from Mentpro are made pursuant to agreements with shipping and
delivery agents and risk of loss pass from Mentpro to such agents upon delivery
of any item to such carrier.
6.5. Neither
Mentpro nor any of its agents or representatives shall be liable for any
damage, loss or liability of whatsoever nature arising from the use or
inability to use any product sold on this web site.
7. PRICING
7.1. The
price of each product is displayed with the product, in the event of a product
being on special, this price will be displayed.
7.2. All
prices are quoted in South Africa Rands (ZAR)
7.3. All
prices on the website include VAT at the rate of 15%.
7.4. Prices
are only valid on the website https://mentpro.co.za/.
7.5. Prices
on the website are based on supplier recommended selling prices.
7.6. Shipping
costs are calculated in accordance with the region of delivery and is
calculated by the weight of each product.
7.7. Time-based
pricing is only available for the times stipulated by Mentpro adverts and as
displayed on the website – any purchases done outside of such times, will not
be honoured at the special pricing.
7.8. Time-based
pricing time logic is based on the time of the device that the website runs on,
and might differ from the user’s times.
7.9. EO&E
– Errors Omissions & Excepted – all precautions will be taken to provide
correct pricing and images on this site, however, in the event that an error
does occur, no liability can be held against the company to provide such
products at such pricing.
8. PAYMENT
8.1. Payfast
Payments
8.1.1. At
the time of placing the order, the transaction details are presented to Payfast
™and
an authorisation is obtained for the amount of the order.
8.2. Note
that, to protect its own and the interests of customers, Mentpro scrutinizes
all transactions very carefully to prevent attempted fraud and a transaction
may be refused if Mentpro is not satisfied with its legitimacy.
8.3. The
following transactions are accepted on our website: Payfast / EFT Electronic
Bank Transfer.
9. AGREEMENT OF SALE
9.1. An
agreement of sale between Mentpro and a user only comes into effect if and
when:
9.1.1. A
payment authorisation is received from the issuing bank; or
9.1.2. A
deposit of an electronic transfer is reflected on the Mentpro bank statement
(and only if such payment is received within 5 (five) working days after completion
of the purchase cycle; or
9.1.3. A
direct deposit is reflected on the Mentpro bank statement (and only if such
payment is received within 5 (five) working days after completion of the
purchase cycle
9.1.4. Mentpro
reserves the right to refuse to accept and/or execute an order without giving
any reasons. Mentpro also reserves the right to cancel orders in whole or in
part as circumstances dictate. Mentpro shall only be liable to refund monies
already paid by the user.
9.2. Mentpro
shall take all reasonable efforts to maintain correct prices. However, should
an error occur and items are offered at incorrect prices, Mentpro will not be
obliged to sell goods at such incorrect prices and shall only be liable to
refund monies already paid by the user.
9.3. All
software purchased at Mentpro are intended for domestic use unless otherwise
stipulated. Should it be used for commercial/industrial purposes, all
warranties on the software will be forfeited.
9.4. All
exchanges for will be done in line with the terms of the CPA. The supplier may
inspect the item to establish the cause of the problem or use of licences
issued.
10. STOCK
AVAILABILITY
10.1.
Stocks of all goods on offer are limited. Mentpro
shall take all reasonable efforts to discontinue the offer as soon as stock is
no longer available. However, should items still be offered after stocks are
sold, Mentpro shall only be liable to refund monies where it is unable to
fulfil orders at advertised prices.
11. SPECIAL
OFFERS
11.1.
Mentpro shall not be liable for the sale of
items at lower prices if such prices were increased and users and/or purchasers
could not, for whatever reason, conclude an agreement of sale while such prices
remained low.
12. REFUNDS
12.1.
Should Mentpro supply the incorrect product
or if the product is damaged or faulty or a licence is invalid, Mentpro shall
exchange the product or licence for a new one, provided that the licence issued
by our sales team has not already been used. Should the licence be used for any
reason whatsoever, Mentpro reserves the right to deny refund of the product.
12.2.
Mentpro (Pty) Ltd T/A Mentpro work on
seven-day refund policy.
12.3.
Cash refunds will not be given, and any
monies due will be paid back into the user’s bank account.
12.4.
All exchanges will be done in line with the
terms of the CPA. The supplier may inspect the item to establish the cause of
the problem but may not repair a significant problem without agreement to same.
12.5.
Refunds are completed within 7-14 working
days from date of agreement between the web administration and customer.
13. GOVERNING
LAW
13.1.
This site is hosted, controlled and operated
from the Republic of South Africa and therefore governed by South African law.
14. PRIVACY
14.1.
Mentpro (Pty) Ltd T/A Mentpro may use your
information to contact you about promotions and special offers. You are
entitled, at any stage, to opt-out of this service. We do not sell or rent
personal information about individual members (such as name, address, email
address, telephone or fax number) to third parties. Mentpro (Pty) Ltd T/A Mentpro
may disclose personal information in response to a specific request by a law
enforcement agency, subpoena, court order, or as required by law.
15. SECURITY
15.1.
The user agrees and warrants that its log-in
name and password shall:
15.1.1. be
used for persona use only; and
15.1.2. not
be disclosed to any third party
15.2.
The user allows Mentpro to take all
reasonable steps to ensure the integrity and security of the Mentpro website
and back-office applications.
15.3.
Any person that delivers or attempts to
deliver any damaging code to this website or attempts to gain unauthorised
access to any page shall be prosecuted and civil damages shall be claimed in
the event that Mentpro suffers any damage or loss.
15.4.
Mentpro does not accept Credit / Debit Card
details on its site – All card transactions are processed through Payfast only.
16. CHANGES TO AGREEMENT
16.1.
Mentpro may, in its sole discretion, change
this agreement or any part thereof at any time without notice.
17. DISPUTES
17.1.
In the event of any dispute of any nature
whatsoever arising between the parties on any matter provided for in, or
arising out of this agreement, and not solved between the user and Mentpro,
shall be submitted to confidential arbitration in terms of the expedited rules
of the Arbitration Foundation of South Africa.
18. DOMICILIUM
18.1.
Mentpro chooses its domicilium
citandi et executandi for
all purposes under this agreement, whether in respect of court process, notice,
or other documents or communications of whatsoever nature, 2 Coetzer St, Greenside, Randburg,
2034, South Africa.
19. GENERAL INFORMATION
19.1.
Mentpro operates out of Mentpro (Pty) Ltd
T/A Mentpro.
19.2.
Your privacy is very important to Mentpro
and therefore any information you provide to us is stored on a secure server.
19.3.
Mentpro may use your information to contact
you about promotions and special offers. You are entitled, at any stage, to
opt-out of this service. We do not sell or rent personal information about
individual members (such as name, address, email address, telephone or fax
number) to third parties.
19.4.
Mentpro may disclose personal information in
response to a specific request by a law enforcement agency, subpoena, court
order, or as required by law.
20. IMAGES & PRODUCTS SPECIFICATIONS
20.1.
All products shown are for display purposes
and product specifications may differ from actual products issued / licenced.
All product, product specifications and data are subject to change without
notification to improve reliability, function or design or otherwise.