Our Methodology
Establish credibility
Establish credibility with your customers by ensuring that your quality of service can be measured and improved.
Meet your SLA’s
We implement Availability Management within your organisation and ensure that the level of availability delivered in all IT services meets your agreed availability needs and service level targets in a cost-effective and timely manner.
Deliverables
- Establish an Availability Management Framework
- Produce and maintain an appropriate and up-to-date availability plan
- Provide advice and guidance to your business and IT on all availability-related issues
- Ensure that your service availability achievements meet all your agreed SLA targets
- Implement effective measurement and reporting of availability, reliability and maintainability
- Perform availability business impact assessments and risk analysis
- Assess current availability, monitor and create a baseline
- Assist you with planning for new or changed service requirements
- Investigate and address availability issues
Benefits
- We will help improve the availability of the service to your customer
- Potential service availability issues are identified and corrected before they negatively impact service
- High availability influences your reputation in the market place
- The levels of Availability required are agreed, measured and monitored to fully support
- Meet your Service Level Agreements
- The frequency and duration of IT Service failures will be reduced over time
- Help you IT support organisation add value to the business