Capacity management ensures that the capacity of IT services and the IT infrastructure meets the agreed capacity and performance-related requirements in a cost-effective and timely manner.

Capacity management is concerned with meeting both the current and future capacity and performance needs of the business.

Capacity management is responsible for ensuring that IT resources are planned and scheduled to provide a consistent level of service that is matched to the current and future needs of the business, as agreed and documented within SLAs and OLAs.

In conjunction with the business and its plans, capacity management provides a capacity plan that outlines the IT resources and funding needed to support the business plan, together with a cost justification of that expenditure.

Our Methodology

Get a competitive advantage

Understanding capacity is like understanding your strengths. It provides you with a competitive advantage and shows you whether your precious Rands are invested in the right assets

Capacity Management is no longer a nice-to-have process  – it is now one of the most critical processes within Service Delivery

Leverage best practices

We combine the best-practice IT processes with robust reporting, analysis and automation tools to give you real insight into the utilization, performance and cost of your IT environment. Armed with this knowledge, you’re perfectly placed to improve your current utilisation of your IT capacity and to plan for your future business needs.

capacity methodology


  • Provide you with a capability assessment and roadmap to mature your Capacity Management process
  • Assist you to implement a Performance and Capacity Management framework, including principles, policies and processes aligned to industry best practices
  • Provide you with recommendations about how you can cost-effectively optimise your IT infrastructure
  • Establish an auditable and well governed Performance and Capacity Management discipline
  • Our Capacity Management Service is modular in nature and can be deployed in a controlled manner
  • Provide you with performance analysis, reporting
Capacity Deliverables


Capacity Benefits
  • We provide meaningful information to assist with cost avoidance
  • Our end-to-end service stretches across heterogeneous environments, enabling you to provide service guarantees with confidence
  • We implement a solid foundation that helps reduce costs and improve efficiencies
  • We optimise the resource usage of your IT infrastructure
  • Demand Planning mechanisms are put in place
  • Our performance and Capacity Management Service provides you with the insights to enable you to align to your strategy

Learn More About Our Capacity Management Services and Solutions